Warranty

Warranty Policy

Terms and conditions

 

This warranty is provided only for products purchased from Shanghai Anviz Biometric Numeric Solution Ltd. (NSL) warrants products against defects in material and workmanship for a period of 1 year from the date of original purchase.

 

Within the specified warranty period, NSL will repair or replace non consumable parts (excluding casing, accessories, batteries, cable and power adapter) that are damaged under normal use without additional charge.

 

Items not covered by warranty. 
1) Defects or damage due to lighting or other electrical discharge.
2) Defects or damage due to natural disaster. 
3) Defects or damage caused by improper testing, operation, installation, maintenance, modification, alteration, or adjustment. 
4) Defects or damage caused by misuse, accident or neglect. 
5) Unauthorized repair or disassembly of the product. 
6) Installation, maintenance, or service of the product.

 

The defective product or defective spare part must be presented together with dealer’s invoice when the defective product or defective spare part is returned for repair. Otherwise, NSL reserves the right of not providing free warranty during the warranty period.The customer is responsible for returning the defective product at his own expense. Your warranty period is calculated from the date of invoice of the product. 

 

NSL assumes no liability for loss or damage to the equipment which may be caused during transportation. This warranty does not cover payment of transportation charges incurred for any send over of equipment to us. Call us for an AMC (Annual Maintenance Contact) details against your queried items.

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